Enter the IP address of the FortiAuthenticator VM.Īs a part of the license validation process, the IP address of the FortiAuthenticator VM instance is compared to the IP information in the license file.Enter a description to help identify the product.

If you have purchased a support contract for your product, enter the support contract.

Choose your end user type as either a government or non-government user.

Enter your product serial number, service contract registration code, or license certificate number.

In Asset Management, select Register Product, or click the Register More button.

Go to the FortiCloud portal and create a new account or log in with an existing account.

Once the license file is uploaded, the CLI and UI are fully functional. You can configure basic network settings from the CLI to complete the deployment. You will need this file to activate your FortiAuthenticator-VM. Upon registration, download the license file. Use the license registration code provided to register the FortiAuthenticator-VM with FortiCloud. Registering and downloading your licenseĪfter placing an order for FortiAuthenticator-VM, a license registration code is sent to the email address used in the order form. Before using the FortiAuthenticator-VM you must enter the license file that you download from the FortiCloud portal upon registration. Just wondered if anyone had this problem before and how were you able to fix this, as these units are pretty much unusable at the moment.Installing a valid license | FortiAuthenticator Public Cloud 6.4.0įortiAuthenticator-VM runs in evaluation mode until it is licensed. Am running now out of ideas what else we can try, as we got refused support from Fortinet due to no support contract being available for it, which is another story I am shouting at our reseller why we don't have support for it! The two VM units have been excluded from any firewall rules, so they should have full access to the internet so this can't be the issue. Restarting the unit and then running the command nothing at all.

Now I can telnet to the unit, but all the Fortinet Knowledge base articles recommending to run the 'execute update-now' command doesn't do much at all.

Alll I get is a return button that brings me back to the login prompt. Then early this week (Monday) they went into a state where we cannot access them via the web interface all we are getting is 'License has already been uploaded, please wait for authentication with registration servers', no one had added new licenses or done anything to it, it just went from one day to the other into this state.

We got two FortiGate VM's which both were working fine for months with a valid license etc. Hope someone had the same issue and was able to resolve it?

Fortigate vm license validation